1. Who We Are
This Privacy Policy applies to Ankit And Co, a proprietorship firm operated by Bijaya Kumar Sahoo, with its registered office at:
First Floor, A-201, Bisra Munda Commercial Complex, Chhend,
Near Bisra Munda Hockey Stadium, Rourkela – 769015,
Dist: Sundargarh, Odisha, India
Phone: +91 94371 52917
2. Information We Collect
We may collect the following categories of personal information:
- Contact details: Name, phone number, email address, postal address.
- Transaction information: Order details, billing records, invoices, delivery information, and payment references.
- Communication records: Messages, queries, and support interactions via phone, email, or WhatsApp.
- Business information: Business name, GST or registration number, and related documentation for commercial customers.
3. How We Use Your Information
- Processing and fulfilling orders, deliveries, and service requests.
- Sending order confirmations, invoices, delivery updates, and account statements.
- Responding to enquiries and providing after-sale customer support.
- Communicating via WhatsApp, SMS, or phone call for service-related matters.
- Maintaining accurate business and billing records as required by law.
- Complying with applicable legal and regulatory obligations.
4. WhatsApp and Messaging Communications
Ankit And Co uses WhatsApp Business and other messaging services to communicate with customers for order coordination, delivery updates, billing support, and customer service.
- Messages are used solely for legitimate business communication purposes.
- We do not send unsolicited promotional messages.
- Customers may opt out of WhatsApp communications at any time by informing us directly.
- Message content and customer data shared via WhatsApp is subject to WhatsApp's own Privacy Policy in addition to this policy.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
- With logistics or delivery partners to the extent required to fulfill your order.
- With accountants or auditors for lawful financial record-keeping.
- With government or regulatory authorities when required by applicable law.
- With Meta Platforms (Facebook/WhatsApp) as part of using their business messaging services.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable Indian law. Transaction and billing records are typically retained for a minimum of seven years in accordance with statutory requirements.
7. Security
We take reasonable steps to protect personal information from unauthorised access, disclosure, alteration, or loss. Access to customer records is restricted to authorised personnel only.
8. Your Rights
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to our legal retention obligations.
- Withdraw consent to receiving WhatsApp or other communications from us.
9. Cookies and Website
Our website does not use tracking cookies or third-party analytics. No personal data is collected through this website beyond what you voluntarily provide via our contact details.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this website with the date of last revision noted at the top.
11. Contact Us
Ankit And Co (Proprietor: Bijaya Kumar Sahoo)
First Floor, A-201, Bisra Munda Commercial Complex, Chhend,
Rourkela – 769015, Odisha, India
Phone: +91 94371 52917
Email: info@ankitand.co
