Privacy Policy

01Who We Are

This Privacy Policy applies to Ankit And Co, a proprietorship firm operated by Bijaya Kumar Sahoo, with its registered office at:

02Information We Collect

We may collect the following categories of personal information:

• Contact details: Name, phone number, email address, postal address.
• Transaction information: Order details, billing records, invoices, delivery information, and payment references.
• Communication records: Messages, queries, and support interactions via phone, email, or WhatsApp.
• Business information: Business name, GST or registration number, and related documentation for commercial customers.

03How We Use Your Information

• Processing and fulfilling orders, deliveries, and service requests.
• Sending order confirmations, invoices, delivery updates, and account statements.
• Responding to enquiries and providing after-sale customer support.
• Communicating via WhatsApp, SMS, or phone call for service-related matters.
• Maintaining accurate business and billing records as required by law.
• Complying with applicable legal and regulatory obligations.

04WhatsApp and Messaging Communications

Ankit And Co uses WhatsApp Business and other messaging services to communicate with customers for order coordination, delivery updates, billing support, and customer service.

• Messages are used solely for legitimate business communication purposes.
• We do not send unsolicited promotional messages.
• Customers may opt out of WhatsApp communications at any time by informing us directly.
• Message content and customer data shared via WhatsApp is subject to WhatsApp's own Privacy Policy in addition to this policy.

05Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• With logistics or delivery partners to the extent required to fulfill your order.
• With accountants or auditors for lawful financial record-keeping.
• With government or regulatory authorities when required by applicable law.
• With Meta Platforms (Facebook/WhatsApp) as part of using their business messaging services.

06Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable Indian law. Transaction and billing records are typically retained for a minimum of seven years in accordance with statutory requirements.

07Security

We take reasonable steps to protect personal information from unauthorised access, disclosure, alteration, or loss. Access to customer records is restricted to authorised personnel only.

08Your Rights

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to our legal retention obligations.
• Withdraw consent to receiving WhatsApp or other communications from us.

09Cookies and Website

Our website does not use tracking cookies or third-party analytics. Beyond what you voluntarily provide via our contact details, no personal data is collected by the website itself. Where online payment is offered, the payment is processed securely by a third-party payment aggregator (such as Zoho Payments), and any information you enter during checkout is handled by that provider under its own privacy policy and terms.

10Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this website with the date of last revision noted at the top.

11Contact Us